Business Process Outsourcing

Business Process Outsourcing

The Advantage Business Process Outsourcing group lifts our clients’ service levels and reduces their costs by improving customer relations, cash flow and the speed, accuracy and efficiency of administrative and back-office processes.

Our 500 U.S.-based professionals are dedicated to back-office functions, including managing contracts, completing business-to-business transactions, supporting vendor-managed inventory programs and providing inbound and outbound call center support for consumers and retailers.

Top-tier consumer goods companies have entrusted us to assist them with the order-to-cash process supporting more than 30,000 retail outlets. Our services, including revenue reconciliation, cash application and collection management, are saving clients up to 50% of the cost of doing these administrative tasks while improving on-time delivery and order fill rates.

Our custom BPO services meet each client’s unique needs and scale as the business grows, whether we are integrating with large corporations’ enterprise resource planning platforms, including SAP and JDE, or leveraging our own.

Our services include

  • Administrative services
  • Accounts receivable reporting
  • Collections
  • Customer service support
  • Data synchronization
  • Deduction management
  • EDI management
  • Forms administration services
  • Invoice management
  • Order processing
  • Vendor-managed inventory services